1. Introduction

Welcome to Shamees Bakes("we", "our", or "us"). These Terms and Conditions govern your use of our website, mobile interface, bakery products ordering platform, and consultancy services. By accessing our site, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

2. Account Registration & Security

To place orders or schedule consultancy sessions, you may need to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration.

3. Product Orders & Customization

All orders placed through our website are subject to acceptance and availability. Since our artisanal pastries, cakes, and baked goods are handcrafted:

• Visual representations, colors, and exact design details may slightly vary from photos shown on the website.
• Custom cake requests must be finalized and confirmed within specified lead times before pickup or delivery.
• Prices are displayed in INR (₹) and include applicable taxes unless stated otherwise.

4. Payments & Cancellations

We accept payments through integrated secure payment gateways and Cash on Delivery (where applicable). Order cancellations or modifications must be requested at least 24 hours prior to scheduled delivery or pickup. For custom or high-value orders, cancellation fees may apply once preparation has commenced.

5. Bakery Consultancy Services

Shamees Bakes offers professional bakery consultancy services. Scheduled consultations and advice provided are based on professional culinary expertise. Consultancy bookings and query submissions are handled according to availability and confirmed details.

6. Intellectual Property

All content on this website—including logos, product names, text, graphic designs, recipes, photos, and software code—is the property of Shamees Bakes and protected by applicable copyright and trademark laws.

7. Limitation of Liability

Shamees Bakes shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or products. We strive to maintain ingredient transparency, but customers with specific dietary allergies must review product descriptions and consult with our staff before consuming.

8. Privacy Policy Agreement

Your privacy is important to us. By accepting these terms, you also acknowledge and agree to our Privacy Policy, which details how we collect, store, and process your personal data.

9. Contact Us

If you have any questions regarding these Terms & Conditions, please reach out to us at shameesbakess@gmail.com.