Privacy Policy
Last Updated: August 1, 2026
1. Overview
At Shamees Bakes("we", "our", or "us"), we are committed to protecting your privacy and ensuring transparency about how your personal information is collected, stored, and processed. This Privacy Policy outlines what information we can view and access when you use our platform.
2. Information We Collect & Access
When you interact with our website, create an account, place orders, or request consultancy services, we collect and store the following data:
A. Personal Identification & Profile Data
- Full Name: Provided during registration or order checkout.
- Email Address: Used for account login, order notifications, and support.
- Phone Number: Used for order status updates, delivery coordination, and communication.
- Profile Photo: If you register or sign in using Google Sign-In, we have access to your Google account profile picture.
B. Orders & Transaction Details
- Order Records: We store and can access all your past and active orders.
- Order Details: Items purchased, custom cake specifications, order total, payment status, delivery/pickup dates, and shipping addresses.
C. Bakery Consultancy Queries
- Consultancy Requests: All queries, messages, uploaded attachments, scheduled consultancy appointments, and contact details submitted through our consultancy portal.
D. Newsletter Subscriptions
- Subscriber Emails: Your email address if you subscribe to our newsletter to receive updates on new products, seasonal specials, and promotions.
E. Security & Technical Diagnostics
- Security Tokens: Spam prevention and bot verification data via Google reCAPTCHA and Firebase App Check.
- Visit Counts: Anonymous aggregated visitor counter metrics.
3. How We Use Your Information
We use the collected information solely for legitimate business purposes, including:
- Processing, fulfilling, and delivering your bakery orders.
- Responding to your bakery consultancy inquiries and scheduling sessions.
- Managing your customer account and providing user support.
- Sending order status confirmations and promotional newsletters (if opted in).
- Ensuring security, preventing fraud, and complying with legal obligations.
4. Data Sharing & Protection
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers (such as payment gateways, SMS/email delivery providers, and cloud hosting services) strictly required to operate our services.
5. Your Rights
You have the right to inspect, update, or request the deletion of your personal account information and transaction records at any time by accessing your My Account Profile or contacting us directly.
6. Contact Us
If you have questions or concerns about this Privacy Policy, please contact our team at shameesbakess@gmail.com.